Privacy & cookies

This notice explains how we use information when you visit our website, request a quote or work with us. Last updated: 11 November 2026.

Who is responsible for your information?

Clydeside Design is a trading name of SC CONSULTANT SOLUTIONS LIMITED, registered in Scotland under company number SC796330. We are the controller of the personal information described here. Our registered office is 71 Kilbowie Road, Clydebank, Scotland, G81 1BL.

For privacy questions or to exercise your rights, email hello@clydesidedesign.co.uk, use our contact form, putting “Privacy request” in your message, or write to our registered office. You do not need to be a customer to contact us about privacy.

Information we collect and why

When you contact us, we collect the details you provide: your name, email, business and location where supplied, optional telephone number, website address, requirements, budget, timeframe and any calculator selections. Please do not send passwords, payment card details or sensitive personal information in these forms.

• Enquiries and quotations: we use your details to respond, review your website when requested and discuss a possible project. Where you are the prospective customer, this is to take steps at your request before entering a contract. Where you represent a business, we rely on our legitimate interest in responding to business enquiries.
• Client work: we use relevant contact and project records to deliver the agreed service and administer our relationship, relying on contract or our legitimate interest in working with business contacts.
• Accounts and legal duties: we retain necessary invoices and transaction records to meet legal obligations.
• Site security: hosting systems may record IP addresses and technical request information. Our forms use a short-lived, hashed IP identifier to limit repeated submissions. This supports our legitimate interest in protecting the website and preventing spam.

Required form fields are marked. We need a name, reply email and message to handle an online request. We do not add you to a marketing list when you enquire, sell your details or make decisions about you solely by automated means. The quotation calculator only provides an indicative price.

Where information is stored and shared

Enquiries are stored privately in our WordPress website, hosted by Hostinger, and notification copies are sent to our Hostinger business enquiry mailbox at hello@clydesidedesign.co.uk. Earlier correspondence may also remain in our previous Google enquiry inbox until it is removed under our retention policy. Authorised people administering the business can access these records. We share information with service providers only as needed to operate our website, communications and agreed services, and with professional advisers or authorities where necessary.

If you become a client and choose a Stripe payment link, Stripe processes the payment under its own privacy notice. Bank transfers are handled by the relevant banks. This website does not collect card details or take payments.

Our hosting and email providers may process information outside the UK. Their applicable data-protection arrangements govern that processing, including recognised adequacy arrangements or contractual safeguards where required. You can contact us for information about the arrangements relevant to your data. See Hostinger’s privacy notice and Google’s privacy notice.

How long we keep information

We keep enquiries that do not become client projects for up to three months after our last substantive contact, then delete them from our working enquiry records and email. If a project goes ahead, relevant information becomes part of the client record. We retain it while needed to deliver the service and deal with contractual matters, reviewing it when the relationship ends. Company accounting records are normally kept for six years from the end of the financial year they relate to, and longer where the law requires.

Information needed for a legal dispute or obligation may be retained for that purpose. Deleted information may remain in restricted backup copies until those backups are replaced or removed; it is not used for ordinary business activity. Any restoration must reapply relevant deletions.

Your rights

Depending on the circumstances, you can ask to access or correct your information, have it erased, restrict its use, receive a portable copy, or object to processing based on legitimate interests. In particular, you have the right to object to our use of your information on that basis. These rights are subject to legal conditions. If we rely on consent for a particular activity, you can withdraw it without affecting earlier lawful use.

Contact us using the form or registered office above. We may need proportionate information to confirm your identity. You can also complain to the Information Commissioner’s Office (ICO).

Cookies and external links

We have not enabled advertising or visitor analytics on this website. WordPress uses essential cookies for administration and signed-in sessions; our hosting may use necessary security or service cookies. The enquiry forms and calculator do not require advertising cookies. We will update this notice and provide any required choice before adding optional tracking.

Our social media and portfolio buttons are links, not embedded social feeds. Following them takes you to another website with its own privacy and cookie information.