Customer terms

A clear scope, an agreed price and a straightforward handover. These terms explain how we work. Last updated: 11 November 2026.

Who you are working with

Clydeside Design is a trading name of SC CONSULTANT SOLUTIONS LIMITED, registered in Scotland under company number SC796330. Registered office: 71 Kilbowie Road, Clydebank, Scotland, G81 1BL. Email hello@clydesidedesign.co.uk, contact us through our enquiry form or the correspondence details supplied with your quotation.

Quotations and agreeing a project

Published prices are starting prices. We are not VAT registered and no VAT is charged. Calculator results are estimates, not offers or fixed quotations. Sending an enquiry does not place an order or commit you to payment. We discuss your requirements and provide a written quotation describing deliverables, exclusions, timescale, total price and any ongoing charges. Any third-party charges will be identified before you agree.

A project proceeds when we have confirmed acceptance of the agreed written scope. We provide these terms with the quotation so you can retain them. Any project-specific variation must be agreed in writing.

Payment

Payment is 100% upfront after the scope and quotation have been agreed and before work begins. Payment instructions are supplied directly: bank transfer or card through Stripe, with Apple Pay where available. We do not take payments through this website. Recurring services, billing periods and any minimum commitment must be stated in the quotation; they are not included in a one-off website price unless expressly agreed.

Your content and approvals

You provide the content, information, permissions and access needed for the agreed work. You must have permission to use any material you supply. Please review drafts for accuracy and provide consolidated feedback. Dates depend on timely content, access and approvals; we will discuss revised dates if these are delayed. We will not publish a new client website without the agreed approval.

Design and revisions

The agreed design work includes the original design plus two rounds of revisions. A round is one consolidated set of feedback within the agreed scope. New pages, extra features or a change of direction are quoted separately and require your agreement before we carry them out. Corrections needed because our work does not meet the agreed scope are not treated as paid extras.

Ownership and handover

After full payment, we transfer ownership of the original final design assets created specifically for you, subject to the agreed deliverables. Existing tools, reusable code, fonts, stock assets, open-source software and third-party products remain subject to their own licences. You receive the rights needed to use those elements as agreed. We explain access, editable content and handover files before completion. Your domain and Microsoft 365 tenant remain yours; you can choose independent hosting.

Hosting, maintenance and ongoing support

The selected plan and written proposal define the work included, backup frequency and retention, maintenance arrangements and how support is requested. Managed Website Care includes up to 30 minutes of minor content changes each month; unused time does not roll over unless agreed. Additional work needs a separate quote. Essential Hosting does not include website or content updates. Hosting & Maintenance includes routine WordPress updates and security monitoring but not content changes.

New features, redesigns, premium licences, domain renewals, advertising spend, Microsoft 365 licences and recovery outside the agreed scope are separate unless included in your quote. Maintenance reduces risk but cannot guarantee uninterrupted service, complete security or recovery of every change. Third-party availability and policies are outside our control. Response arrangements and any minimum term are confirmed before you subscribe. We agree any migration or handover work before a hosting service ends.

Cancellation and refunds

Please contact us promptly if you want to cancel or pause work. For business projects, we will provide a fair account of work already completed and third-party costs committed with your approval, and refund any unused balance. Upfront payment is not automatically non-refundable. If we cannot complete agreed work, we will discuss a remedy and refund amounts relating to services not supplied. Nothing here removes remedies available where services are not provided with reasonable care and skill.

If you buy as a consumer and a statutory cancellation right applies, you normally have 14 days after the service contract is made to cancel without giving a reason. Tell us clearly through our contact form or the contact details supplied with your quote. If you expressly ask us to begin during that period and then cancel, you may need to pay a proportionate amount for services supplied. You lose that cancellation right once the service is fully performed only if you expressly requested early performance and acknowledged that consequence. We obtain any necessary request separately; sending an enquiry does not waive cancellation rights. Any applicable digital-content consent is also handled separately.

You may use this cancellation wording, but do not have to: “To SC CONSULTANT SOLUTIONS LIMITED, trading as Clydeside Design, 71 Kilbowie Road, Clydebank, Scotland, G81 1BL: I give notice that I cancel my contract for [service], ordered on [date]. Name: [name]. Address: [address]. Date: [date].” Add a signature only if sending on paper.

Results, responsibility and concerns

We work with reasonable care and skill. Search rankings, lead volumes, social reach and third-party approvals cannot be guaranteed. Tell us promptly about a problem so we can investigate and propose a remedy. We do not exclude liability where it cannot lawfully be excluded, including fraud or death or personal injury caused by negligence. Your statutory rights are unaffected.

These terms are governed by Scots law. Where you are a consumer, mandatory protections and court rights available where you live remain unaffected. Changes to these website terms do not retrospectively change a project already agreed with you.